Something not working?
Include your app version, iOS version, the screen and the steps that caused the issue. Redact private information from screenshots. Never send passwords, reset links or verification codes.
Support
Need a hand with a save, your account or a subscription? Start with the answers below, or email us directly.
Email keldohq@gmail.comInclude your app version, iOS version, the screen and the steps that caused the issue. Redact private information from screenshots. Never send passwords, reset links or verification codes.
Ask to access, correct or delete information connected to your Keldo account.
In Keldo, open You, then choose Delete account. The app explains what will be removed before you confirm.
Open the iPhone share sheet from the page, post, image or video, then choose Keldo. You can confirm the capture or use Instant mode from your profile settings.
A clock means the item is waiting for processing or a retry. Reading dots mean processing is active. You do not need to keep Keldo open for backend processing to continue; details appear when the app receives the result. Network conditions and provider limits can cause delays. If the app reports a failure, try Read again. If an item keeps cycling or stays pending, contact us rather than repeatedly retrying it.
Yes. Keldo sorts and tags saves automatically, but you can edit details, add or remove tags and organize items into your own collections. Automated summaries, dates and links can be wrong; check important information against the original source.
Keldo can recognize dates and schedule relevant reminders when reminders are enabled and notification permission is granted. Review the date and time, especially for an ambiguous date or time zone. Use the item’s reminder controls to change or disable a reminder. If notifications do not arrive, check Keldo’s notification permissions and your iPhone’s Focus and notification settings.
Choose the password-reset option on Keldo’s email sign-in screen. Open the newest reset email on the same device that requested it, then enter and confirm a new password. If a link has expired or was already used, request a fresh one. Check spam if the email is missing and wait before requesting another. Apple and Google sign-in credentials are managed with those providers.
Say “Siri, write in Keldo.” Siri will ask what you want to write before saving it.
Say “Siri, search my Keldo,” then answer the prompt. A single result opens directly. Several results are shown as choices.
Open a collection and use its share control to create an invitation link. People who accept it can see and update that shared collection.
Add a Keldo widget using your iPhone’s Home Screen widget controls. Depending on the widget, you can start a capture or access recent saves, collections and upcoming items. Spotlight can help find indexed saves outside the app. Open Keldo and let it sync if information looks out of date; iOS controls widget refresh timing and search availability. Be mindful of private information visible on your Home Screen.
Use Export data in the You tab for a readable library PDF, or the export control inside a collection for that collection. Save or share the PDF through the iPhone share sheet. Exports are snapshots, not live collections or complete backups of original media, and previously shared PDFs do not change when you edit or delete a save.
Use Restore purchases in Keldo’s subscription screen with the Apple Account used for the purchase. To cancel, open iPhone Settings, tap your Apple Account, then Subscriptions and Keldo. Deleting the app or Keldo account does not cancel the subscription. For refunds, visit Apple’s refund request page. If paid access still looks wrong after restoring, email us without sending payment-card details.
Open the You tab to export a PDF, read the privacy information or delete your account. Copies in someone else’s shared collection and files already exported can remain. Contact us for a privacy request or if you cannot access your account. Read our Privacy Policy for the details.
Email keldohq@gmail.com with the relevant screen and what happened. For accessibility help, include the assistive technology you use; see our accessibility statement. For unwanted shared content, describe the collection or item without forwarding sensitive material unnecessarily.